 About Us This web site is owned and operated by Angel Jackson Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Angel Jackson Ltd 1 St Andrews Road Montpelier Bristol BS6 5EH United Kingdom Phone: +44 117 924 8633 Fax: +44 117 924 8725 Email: shop@angeljackson.co.uk Company number: 04746753 Types of Payment We accept all major credit and debit cards. Purchasing Products All prices are quoted in UK sterling and are inclusive of VAT at the current rates and are correct at the time of posting the information. The total cost of your order is the price of the products ordered plus delivery. The final price for overseas customers will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction. Order confirmation Once we have received your order we will send you an email as confirmation. This email will contain your order number which should be used if you need to track your order. You will receive another email once your goods have been despatched with details of our designated courier and tracking number. Stock Availability Only products for which stock is available can be added to your shopping basket. Products which have sold out will be clearly marked as such. If for any reason we are unable to ship the product(s) that you have selected and purchased online, you will be contacted as soon as possible by our customer service team. Errors Every effort is made to ensure that all the information provided on the Angel Jackson website is correct at the time of going online. If we discover an error relating to your order, we will contact you as soon as possible to advise you of the error and confirm that you still wish to proceed. Product Information Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information is posted on the site. Although we aim to keep the website as up to date as possible, the information, including Product Descriptions, appearing on this website at a particular time may not always reflect the position at the moment you place an order. Due to technical limitations, slight variations between the colour and texture of the actual product and the image of the product shown on this website are to be expected. General No order is binding on you or Angel Jackson until we have accepted it. You will own the items we supply you from the moment they are put in the hands of the postal service, or with our carriers, or in payment in full of the price of the items and any delivery charge, whichever is later. These terms and conditions cannot be varied by you or us unless made in writing and signed by both parties. Your Account If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Cancellation We may cancel an order for any item at any time before delivery. You will be advised by email or telephone if we are unable to complete your order. Copyrights By entering and using this site, you acknowledge and agree that all the text, graphics, images, photographs and designs including fabrics, accessories and products which appear on this site, and the design, look and feel of the site itself, are protected by copyright, design right, trade mark rights and other intellectual property rights, which are either owned by Angel Jackson Ltd or licensed to it by third parties. You acknowledge and agree that the material and content contained within this web site is made available for your non-commercial use only. You may view and download such material and content onto only one computer hard drive for such purpose. You agree to and agree not to assist or facilitate any third party to: a. Copy, reproduce, transmit, adapt, publish, display or distribute any part of this site; b. Commercially exploit or create derivative work of such material and content or to incorporate any of it into other work, including any website, whatsoever; c. Copy, make any design documents, make articles to, or otherwise use any of the designs depicted in this site; or d. Use the graphics on this site separately from the accompanying text; except with the prior written consent of Angel Jackson Ltd. This site contains proprietary notices such as moral rights, trademarks, design and copyright information, the terms of which must be strictly observed and followed. All rights not expressly granted in these terms are reserved. Your use of this site is at your sole risk. Certain links on this site may lead to other web sites, which are not under the strict control of Angel Jackson Ltd. When you activate any of these links you will leave the Angel Jackson web site. We will accept no responsibility or liability in respect of the material on any web site that is not under our control. Resale You will not resell any goods or offer any goods for sale, in any country without our prior agreement. Indemnity You agree fully to indemnify, defend and hold us, Angel Jackson Ltd, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, against all claims, liability, damages, losses, cost and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use on this website, or the use by any other person accessing the website using your shopping account and/or your personal information. Security Policy We take the security of your personal details seriously at Angel Jackson and have used industry standard precautions to safeguard your personal and payment details. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear at the bottom of your browser window. This is an indication that the site is secure. Your online payments are taken securely using the Actinic Payment service, built on the Creditcall financial and technical infrastructure. Actinic Payments meets all current banking security standards including PCI DSS, which is now a requirement for all UK businesses to accept credit card payments and debit card payments. Any personal details are passed using the strongest encryption technology available in today's browsers that is 128-bit Secure Sockets Layer (SSL). This technology ensures that any data that you provide is fully encrypted as it travels through the Internet, so that it cannot be read by anyone other than the secure server. |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. We accept Visa, MasterCard, and Maestro. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. Orders that are shipped to countries outside of the E.U. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; Angel Jackson have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Angel Jackson will endeavour to despatch all orders within 3 working days of order acceptance, subject to availability. In most cases orders will be despatched on the next working day. All goods will be delivered by our designated courier service. Depending on the delivery address, deliveries will take between 1 and 3 working days. At Christmas and other busy times delivery can take up to 14 days. Please note that because we use carriers to deliver your products, we cannot deliver to PO Box addresses. When ordering products for delivery overseas, you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; Angel Jackson have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Angel Jackson Online, you are considered the 'Importer of Record' and must comply with all laws and regulations of the country in which you are receiving the product. If nobody is available to sign for the delivery when it arrives at the agreed delivery address, then the courier service will leave a calling card giving the number to call to arrange a re-delivery. If re-delivery is attempted without success on two further occasions, the goods will be returned to the Angel Jackson Head Office. When you order online, you will be asked to enter the country of delivery. After this, we will calculate the delivery charge appropriate to your destination. International delivery is available worldwide. Once your order has been despatched, you can obtain the parcel tracking number by viewing your order details. Let us know if goods are urgent and we will try and help. Any queries regarding your online purchase must be made directly to the Angel Jackson customer service team on the following details: Phone: + 44 (0)117 9248633 Email: shop@angeljackson.co.uk Delivery Charges Postage and packing for deliveries is charged as follows: UK (excl. Northern Ireland) £5.50 Europe £18 - Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Northern Ireland, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey USA £25 Rest of world £35 - Anguilla, Argentina, Australia, Brazil, Canada, Chile, China, Costa Rica, Cyprus, Dominican Republic, Ecuador, Hong Kong, India, Israel, Jamaica, Japan, Malaysia, Malta, Mexico, New Zealand, Singapore, South Africa, South Korea, Taiwan, Thailand, Uruguay, Venezuela. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. 100% PCI DSS compliant, 3D secure capable. This website meets all current banking security standards including PCI DSS, which is now a requirement for all UK businesses to accept credit card payments and debit card payments. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 117 924 8633 (International +44 +44 117 924 8633) or fax us on +44 117 924 8725 or write to us at 1 St Andrews Road Montpelier Bristol BS6 5EH United Kingdom |
| Privacy Policy Please be assured that any information you pass to us is keep private and confidential. We will not share, rent or sell your personal information without your consent. We collect information when an order is placed on our site. We hold personal information such as name, address and phone number to allow us to fulfil your order and manage your account. We do not hold credit card details. These are passed directly onto our payment partners system and are not recorded on our system. Occasionally we may need to ask for additional information to verify your identity or for authentication. Your personal information may be checked with a credit agency to prevent fraud. We also reserve the right to disclose your details to a third party if a complaint arises concerning your use of our site that is inconsistent with our Terms and Conditions. We reserve the right to disclose your details to comply with any applicable laws or lawful government requests we may receive. We may collect non-personnel data about the use of our website. For example the length of time spent on the site, pages visited or volume of usage. If you have any further enquires or would like us to remove your data from our database please email us at info@angeljackson.co.uk and we will do all we can to help. |
| Returns Policy We hope you will be delighted with your Angel Jackson product. However, if you are not happy with your goods then you may return them providing we receive them within 14 working days of receipt. Items will be refunded or exchanged providing the item is returned in a new and unused condition. They should be in the same condition as when they arrived with the original packaging intact and tags attached. Please note that you are responsible for taking all due care to ensure the items are received in a good condition and not damaged in transit. BEFORE RETURNING an item please contact us by e-mail at returns@angeljackson.co.uk to obtain a Return Number. Please e-mail us within 48 hours of receipt of goods. When returning the goods please write this return number on your invoice and the outside of the box. Please note that any goods that are not accompanied by an official return number will not be accepted. Post and package costs are not refundable unless the item is faulty. We are not responsible for return postage or packages that do not reach us. Please ask at the post office for a free certificate of postage. In the event of the goods being faulty we will cover all costs for postage and offer an exchange if the product is in stock or a refund. Please check your order carefully before sending it. ALL DISCOUNTED ITEMS can be returned on an exchange only basis. So that there is no doubt, anything stated in relation to returns and exchanges does not apply to any claim that any items do not meet a standard required by law. Products brought from the vintage collection are also non-refundable and follow the same policy as discounted items. |